Shipping & Refund Policy

Shipping Infomation

Order Processing

We personally enjoy fast, hassle-free delivery, so we work hard to uphold these standards for our customers too.

This means that all orders will be processed within 1 - 2 working days, excluding Sunday and Public Holidays. Note that payments via Internet Bank Transfer will require additional time to verify payment. Orders may take longer to process during periods of high demand and unforseen circumstances, but we promise to minimize these occurences and the inconvenience caused to you.

Once your order has been processed and is ready to ship, you'll receive a notification email from us that your purchase is making it's way to you. The typical delivery time is 1 - 2 business days.

Typical time from Order Placement to Delivery : 1 - 3 Business Days

 

Domestic Shipping

For orders exceeding S$70, you'll automatically qualify for free courier delivery on all days of the week. A flat delivery rate of $5 will be added for orders not amounting to more than S$70. If you have a preference for delivery timing, please indicate at checkout - Morning & Afternoon (9am - 5pm) or Evening (5pm - 8pm).

Rest assured that if the delivery was not successful, due to no one being around to receive the package, our delivery company will be in contact with you to re-schedule a more convenient time slot.

 

International Shipping

Toddle now ships internationally! Simply fill in your shipping address, and our system will calculate the appropriate shipping fees based on the weight of your ordered items.

We do not earn a profit on shipping rates; instead, Toddle shares a portion of the shipping costs with our customers, so rest assured that you're getting the best available rate possible with your order. If you have any queries on international shipping rates, please drop us an email at enquiry@toddle.sg and we'll be pleased to assist you.

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